ABOUT L. COURTENAY PENICK
Analytical, highly adaptable professional with extensive experience enhancing IT operations across enterprise. Skilled in aligning end-user needs with long-term resolutions to complex IT challenges. Track record of success developing, deploying and evaluating systems aimed at improving quality and efficiency.
Advanced expertise in server administration, helpdesk management, and integrated software applications. Skilled troubleshooter continually focused on identifying, isolating, and resolving technical issues.
Strong knowledge and comfort within Apple server environments, along with all peripheral processes.
Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.
WORK EXPERIENCE
SYSTEMS ANALYST, AFG&
March 2010 - Present
Manage support of over 100 local and remote users, including executives, art directors, video editors, and administrative staff, utilizing JAMF Pro & ARD. Oversee server upkeep and administration. Administer backup systems, telephone programming, system deployments, and system repairs. Maintain a web-based helpdesk ticketing system, complete with user and equipment inventory.
SYSTEMS ENGINEER, XPERTEKS
2004- 2006 /Â 2008Â - 2010
Managed support to 30 contract clients in several industries, including print, advertising, and audio. Supported, repaired, and maintained servers, RAIDS, and client computers. Performed repairs and managed warranty work on desktops and laptops.
Client Service: Delivered elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions and comprehensive follow-up.
SYSTEMS ENGINEER / WEB DEVELOPER, RENEGADE NATION
2006 - 2008
Built the entire new network infrastructure upon business relocation, including a new Xserve utilizing AFP, SMB, FTP, VPN, and web services. Supported Mac and PC clients, including hardware repairs. Worked directly under two celebrities, Little Steven Van Zandt and Jean Beauvior.
PROFICIENCIES
OPERATING SYSTEMS
MacOS
MacOS Server
Win XP - 10
Win 2016 Server
CentOS
Ubuntu
SUPPORTED SOFTWARE
Adobe Creative Cloud
Universal Type Server/Client
Microsoft Office 365
VirtualBox
Parallels
Citrix Receiver
Junos Pulse VPN
VPN Tracker
Final Cut 7
FileMaker Pro Server/Client
ProTools
ADMINISTRATION
JAMF Pro
Active Directory
MacOS Server
Adobe Enterprise Distribution
Apple Remote Desktop
SSH / Bash
Logmein
Team Viewer
Symantec Enterprise
BACKUP SOLUTIONS
Netvault
Retrospect
Tri-Backup
Rsync
Carbon Copy Cloner
SCRIPTING
Bash
Vim
Nano
Bourne Shell
Python (student)
EDUCATIONAL EXPERIENCE
MCP, SULLIVAN UNIVERSITY
2000 - 2001
Studied Microsoft technologies, and gained certifications for Windows Server, Desktop, and Active Directory.
AAT, RETS ELECTRONIC INSTITUTE
1998 - 2000
Earned an Associates of Applied Technology in Electronics Engineering and CompTIA A+ certification.
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LET'S CONNECT
I love what I do and I’d love to share it with you. Send me a message and I’ll get back to you ASAP.
Email:
Phone:
862-295-2145